Privacy Policy

1. Order Processing & Delivery Times

Orders are typically processed and shipped within 5 business days of being placed.

After shipment, estimated delivery takes 10–20 business days, depending on your destination, local carrier services, and customs processing, if applicable.

Delivery times are estimates and may be affected by circumstances beyond our control, including customs inspections, severe weather, public holidays, or carrier delays.

2. Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can check your shipment’s progress by entering your tracking number at www.17track.net.

3. Shipping Costs & Import Charges

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, the selected shipping method, and any applicable promotional offers.

The final shipping cost will be displayed before you complete your purchase.

Unless otherwise stated, any customs duties, taxes, or import fees imposed by your country or region are the customer’s responsibility.

4. Shipping Destinations

We currently ship worldwide, subject to carrier availability and logistics restrictions.

If we are unable to ship to your location, our Customer Support team will contact you promptly to discuss alternative arrangements or issue a full refund if necessary.

For questions about shipping availability, please contact service@toolunest.com.

5. Changing Your Shipping Address

If you need to change your shipping address, please contact Customer Support as soon as possible.

Address changes can only be made before 11:00 PM (PDT, GMT-7) on the same day your order is placed, provided the order has not yet entered processing or been shipped.

Once an order has entered processing or has been shipped, we are unable to change the shipping address.

6. Shipping to an Alternate Address

You may have your order shipped to an address different from your billing address. Please enter your preferred delivery address at checkout and check that all shipping details are accurate before completing your purchase.

7. Dispatch Schedule & Shipping Methods

Orders are processed and shipped on Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Depending on inventory availability, some products may ship directly from our domestic warehouses, while others may be manufactured and shipped from our facilities in the United States, Canada, or Australia.

We work with international carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, please contact Customer Support.

We will work with the carrier to investigate the shipment and assist you in resolving the issue. Although we cannot guarantee carrier transit times, we will make every reasonable effort to help locate your package and provide updates on its status.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact Customer Support immediately. We will do our best to update your order before it enters processing or is shipped, subject to the address-change deadline stated above.